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What You Agree To When You Use 5566ph

Using 5566ph — opening an account, funding it via GCash, Maya, or InstaPay, or accessing any game in the lobby — means you accept the terms set out on this page.

Account eligibility rulesGCash, Maya, InstaPay payment termsData handling and privacyCookie and session policyHow to raise a legal query
5566ph What You Agree To When You Use 5566ph
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Account security and data handling are not afterthoughts here. Every login session uses an OTP sent to your registered mobile number, and session tokens expire automatically after a period of inactivity. Here is how each area works in practice — from what data we keep to how long we keep it.

Data We Collect and Retain

We collect your registration details, payment method identifiers for GCash, Maya, and InstaPay transactions, and session logs. Retention periods follow applicable Philippine data privacy regulations.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your last game category or lobby filter. You can clear these from your browser or mobile app settings at any time.

Account Security Practices

OTP verification is required at login and before each withdrawal request. If you suspect unauthorised access, change your password immediately and contact live chat to freeze the account.

Requesting Changes or Deletion

To update registered details or request data deletion, send a written request via the support email in your account settings. We will process eligible requests within the timeframe set by Philippine law.

POLICY CONTACT PATHS

How to Reach Us on Legal and Policy Questions

If you have a question about these terms, a data request, or a dispute over an account action, there are three direct ways to get in touch. We aim to respond to policy and legal queries within one business day. Always include your registered account email or mobile number so we can locate your record.

Team online

Live Chat

Open the chat icon from any page in the lobby. Live chat is the fastest path for account disputes, payment discrepancies flagged on GCash or Maya, and urgent policy questions.

Email Support

Send detailed legal or data-handling queries to our support email address shown in your account settings. Written requests for data access or deletion must come through this channel.

Account Help Centre

Log in and navigate to the Help section for self-service answers on account verification steps, InstaPay transfer disputes, and how to update your registered contact details.

Common Questions About Our Legal Terms

These are the policy questions we get asked most often. If your question is not here, contact our support team through live chat or the account Help Centre.

Account eligibility depends on your age and location under applicable Philippine law. You must meet the legal age requirement and access the platform only where local law permits it for eligible players.

We store only the transaction reference and masked account identifier — not your full GCash or Maya PIN or password. This is used solely to match your deposit to your account wallet and to process withdrawals back to the same method.

Yes. Send a written request to our support email address found in your account settings. We will process the request within the period required under Philippine data privacy rules.

Contact us via the support email in your account settings and state clearly that you want your account closed and your data deleted. We will confirm receipt and handle the request in line with applicable law.

Raise it with live chat immediately, quoting the transaction reference from your bank or e-wallet app. We will cross-check the confirmed amount on our end and correct any crediting error promptly.

Yes. We will notify you through the contact method registered to your account before any material update takes effect. Continued use of the platform after the effective date counts as acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.